Frequently Asked Questions
Grounding Basics
What is grounding?
Grounding- also known as earthing- is the practice of physically connecting your body to the Earth’s natural electric charge. This can be done by walking barefoot on grass, soil, sand, or unsealed concrete, or by using specially designed grounding products like sheets, mats, or shoes that conduct the Earth’s electrons into your body.
Many people use grounding to support better sleep, reduce inflammation, calm the nervous system, and promote an overall sense of well-being.
What’s the difference between grounding and earthing?
Earthing and Grounding are two terms that refer to the same concept. Both refer to the act of reconnecting to the Earth's subtle, natural energy. Both terms are often used interchangeably to describe the practice of connecting the body to the earth's natural electric charge.
However, some people differentiate between the two by using "earthing" to describe the practice of connecting the body to the Earth's surface with direct skin contact, such as by walking barefoot on the ground. "Grounding" can also refer to the process of connecting an electrical device to the Earth to prevent electrical shocks and other hazards, which is a different context altogether. While this differentiation may be relevant to your electrician or engineer, for most people, the terms can be used interchangeably when referring to the practice of connecting to the Earth's surface for health and wellness benefits.
Reconnecting to the Earth's energy is as easy as walking barefoot outside in the grass or sand or on concrete.
Alternatively, you can ground yourself using our original Earthing Harmony products — durable, safe, and time-tested “barefoot substitutes” that let you enjoy the benefits of grounding without going barefoot.
How do grounding products work?
Grounding products are designed to reconnect you to the Earth’s natural energy, even when you’re indoors or can’t walk barefoot outside. But how exactly does that work?
At Earthing Harmony, our products are made with highly conductive materials that allow electrons from the Earth to flow to your body—just like when you walk barefoot on natural ground.
Our grounding sheets are woven with silver threads, which are excellent conductors. These threads connect to a grounding cord that plugs into the ground port (the round third hole) of a home outlet- which is directly connected to the Earth or to a grounding rod placed directly in the soil outside.
It’s important to note that no electricity flows into your body- only the Earth’s natural, subtle energy. The grounding cord simply accesses the Earth’s electric field through the grounded outlet, without drawing any power.
Our grounding shoes feature a copper rivet embedded in the sole. Copper is another highly conductive material, and when worn barefoot, it allows for a natural connection to the Earth through the leather sole.
I don’t have the third (3rd) plug ( grounding) in my house. What should I do?
It’s possible that some older homes may not have properly grounded electrical systems or may be missing the third (ground) prong in their outlets.
In these cases, we recommend using a grounding rod, which provides a direct connection to the Earth. One end of the grounding cord connects to your Earthing sheet, and the other end attaches to the rod, which you place directly into the soil outside. You can run the cord through a window or under a door to reach the ground.
A grounding rod is a simple and effective alternative to plugging into a wall outlet and is especially useful for older homes, or when traveling, camping, or staying somewhere temporarily where grounded outlets may not be available.
Note: Grounding is not just for Earthing- it’s actually a basic part of modern home electrical safety. Most newer homes already have a grounded system in place, but if you’re unsure, you can always test your outlets with our Outlet Tester or use a Grounding Rod for peace of mind.
Outlet tester and grounding rod is available as an additional purchase and is not included with the sheets.
Do your grounding products use electricity?
No, Earthing Harmony products do not use or carry electricity.
They connect to the ground port (the round third hole) of a properly grounded wall outlet. This port is connected to the Earth outside, not to live electrical current. So when you plug in your grounding product, only the Earth’s natural energy flows through, not electricity.
If your outlet isn’t grounded, you have two options:
Use a Grounding Rod: This provides a direct connection to the Earth from outside and works well for older homes or temporary setups.
Call an electrician: They can update your outlets to a grounded system, which is a valuable upgrade for both grounding purposes and overall electrical safety.
Is it safe to use Earthing Harmony products during lightning storms?
Lightning strikes on homes are rare, and when they do happen, lightning follows the path of least resistance to the ground. This typically means traveling through large, grounded systems like plumbing pipes, electrical wiring, or cable lines- not small grounding cords.
Earthing Harmony products are connected to the ground using a cord or grounding rod, and every product includes a built-in 100k ohm safety resistor. This resistor helps protect you by slowing any surge of electricity. In the highly unlikely event lightning were to enter the system, the resistor would break the connection before any current could reach you.
That said, lightning is unpredictable, and if you live in a high-risk area- such as on a mountaintop or in a place with frequent storms- it’s best to follow standard lightning safety advice from the National Weather Service or your local weather authority.
Note: If you’re at all concerned, simply unplug your Earthing Harmony products during lightning storms. It’s always better to be safe.
Is grounding safe for dogs, cats, and other indoor pets? How does it affect them?
Yes! Grounding is safe for pets and can actually be very beneficial, especially for indoor animals that rarely get direct contact with the Earth.
Just like humans, pets can become disconnected from the Earth’s natural energy, which may affect their overall well-being. Grounding can help support their natural rhythms, reduce stress, and may even aid in healing or easing discomfort from injuries or aging.
Many pet owners notice their animals are naturally drawn to grounding sheets and mats, often curling up on them to rest or nap. It’s a simple, gentle way to bring the benefits of the outdoors inside and support your furry friend’s health and comfort.
Is it possible to ground for too long or too often?
No, you can’t ground too much. In fact, most people today are not grounded enough due to modern lifestyles. So while over-grounding isn't a concern, being ungrounded too often definitely is!
What are the main benefits associated with grounding?
Grounding also known as earthing is associated with a wide range of wellness benefits, both physical and emotional. Many people report that regular grounding helps improve sleep quality, reduce inflammation and discomfort, lower stress levels, and promote a greater sense of calm and balance. It may also support cardiovascular health by improving circulation, boost energy levels, enhance mood, and even aid in faster recovery after physical activity.
Emerging research and thousands of personal experiences suggest that reconnecting with the Earth’s natural energy can help bring the body back into a more balanced state- something that’s especially valuable in our fast-paced, technology-filled modern lives.
While individual experiences vary, grounding offers a gentle, natural way to support overall health and well-being
How quickly will grounding work?
Grounding begins to work immediately. As soon as your bare skin comes into contact with the Earth or a properly connected grounding product, your body’s electric potential (voltage) begins to equalize with the Earth’s. This happens instantly, and can be measured using a voltmeter- showing a noticeable drop in body voltage the moment grounding occurs. Multimeter test
This happens because the Earth carries a mild negative charge, and your body—especially in modern environments filled with electrical devices- often builds up a positive charge. When grounded, free electrons from the Earth begin flowing into your body, neutralizing excess positive charge and bringing your system into a more balanced state.
While the electrical effect is immediate, the noticeable benefits can vary from person to person. Some people report feeling calmer, more relaxed, or experiencing reduced pain or tension within minutes. Others may need a few days or even weeks of consistent grounding to notice changes in sleep quality, inflammation, energy levels, or overall well-being.
The key is consistency- regular grounding, even for short periods, allows the body to stay in balance and support its natural healing mechanisms over time.
Product Specifics
Shoes
Do EH Shoes run true to size?
Most customers stick with their regular size. However, if you’re in between sizes, we generally recommend sizing down for the best fit.
All of our shoes are designed in the barefoot style, meaning they have a wider toe box, flat sole, and no padding—all intended to encourage natural movement and foot strength. Because of this, they may fit slightly differently than traditional shoes.
Note: Our Women’s Ballet Flats run more snug than other styles, so we don’t recommend sizing down in this design.
For the most accurate fit, check out our sizing guide with detailed length and width measurements here. You’ll also find helpful sizing charts on each product page.
Still unsure? We’d love to help!
Email us at info@earthingharmony.com and one of our team members will be happy to offer personalized sizing advice.
What materials are Earthing Harmony shoes made from, and where are they made?
Our shoes are handcrafted in Turkey, a country with a rich shoemaking heritage that spans hundreds of years. The craft has been passed down through generations, and we’re proud to work with skilled artisans who bring expert craftsmanship, tradition, and care to every pair.
We carefully select our materials to reflect our commitment to quality, comfort, and sustainability:
● We use top-grain leather, sourced as a by-product of the food industry, meaning no animals are harmed specifically for our shoes. The leather is soft, breathable, and molds naturally to your feet over time.
● The soles are made from vegetable-tanned leather, using natural tannins instead of harsh chemicals like chrome. This process is not only safer but also helps reduce water waste and pollution.
● A pure copper rivet is placed at the KD1 acupuncture point on the sole. This allows for direct contact with the Earth when walking barefoot, helping to support grounding and promote natural energy flow from the ground to your body.
Every pair is a thoughtful blend of traditional craftsmanship, natural materials, and modern barefoot design- made to support both your foot health and your connection to the Earth.
Will my EH shoes stretch?
The shoes will naturally stretch over time, especially if the fit is snug initially. The leather tends to stretch most where there is gentle pressure, gradually molding to your feet and providing a more personalized, comfortable fit with wear.
For the best fit, we recommend starting with a snug feel, as the leather will soften and adapt as you wear the shoes.
How do I clean my Earthing Harmony shoes?
Our shoes are made with full top grain leather, so they require a bit of care to keep them looking and feeling their best- just like any quality leather footwear.
Here’s how to clean and maintain them:
● For everyday cleaning: Use a soft, dry or slightly damp cloth to gently wipe off any dust or dirt.
● For deeper cleaning: Use a leather cleaner or saddle soap applied with a soft cloth. Test a small area first to ensure it doesn’t affect the finish.
● To condition: Apply a natural leather conditioner from time to time to keep the leather soft and prevent drying or cracking.
● Avoid: Submerging the shoes in water or using harsh soaps or chemicals. Also, try to avoid extended exposure to heavy rain or snow, as leather is a natural material and not fully waterproof.
● Drying tips: If they get wet, let them air dry naturally—away from direct heat sources like radiators or sunlight, which can cause the leather to warp or dry out.
With proper care, your Earthing Harmony shoes will only get better with time, molding beautifully to your feet and lasting for years to come.
Are EH shoes unisex?
Yes! All of our shoes are unisex in design—they feature the same shape, width, and barefoot construction regardless of whether they’re listed under men’s or women’s sizing.
The only difference is the sizing label. While sizing may vary slightly between men’s and women’s options, the overall fit and design remain the same.
Note: A few of our styles—like ballet flats or select sandals—are available only in women's sizing, but they still follow the same barefoot fit.
For the most accurate fit, we recommend checking our size guide with detailed length and width measurements.
And if you’re unsure, feel free to reach out to us at info@earthingharmony.com We’re happy to help!
What does "Barefoot Style" mean?
Barefoot style refers to footwear designed to mimic the feeling of walking barefoot, while still offering a layer of protection for your feet.
Here’s what sets barefoot shoes apart:
● Flat soles: There’s no heel elevation, which promotes natural posture and alignment.
● No padding or arch support: This allows your foot muscles to engage and strengthen as they would when walking barefoot.
● Wider toe box: Gives your toes room to spread out naturally for better balance and stability.
● Flexible sole: Encourages full range of motion and more sensory feedback from the ground.
● Lightweight materials: Keep your step as natural and unrestricted as possible.
Barefoot shoes are all about reconnecting with the way our bodies are meant to move.
What makes EH shoes grounding shoes?
Great question! Our shoes are specially designed to support grounding—the practice of physically connecting with the Earth’s natural energy.
Here’s how it works:
● Leather soles: Unlike rubber or synthetic materials, leather is naturally conductive, especially when it’s kept uncoated and used in direct contact with your bare skin.
● Copper Rivet: A pure copper rivet is embedded into the sole of each shoe, positioned under the KD1 (Kidney 1) acupuncture point on the foot- an important spot in Traditional Chinese Medicine thought to support energy flow. Copper is a highly conductive material, helping transfer electrons from the Earth to your body when you're barefoot.
When you wear the shoes barefoot, your skin touches the leather insole, and the copper rivet provides a direct path for conductivity, making it possible to stay grounded even while wearing shoes.
Can I wear EH shoes with socks?
For optimal grounding, we recommend wearing your EH shoes barefoot. This allows for the best direct contact between your skin and the leather insole, as well as the copper rivet embedded in the sole- which is key to facilitating the grounding connection.
Our shoes are made from breathable top grain leather, making them comfortable to wear barefoot, even for extended periods.
However, if you prefer to wear socks, we suggest choosing thin, natural materials like cotton or hemp, which may still allow for some conductivity- especially if the socks are light and breathable.
Ultimately, it’s about what works best for your comfort while still supporting your grounding goals.
Sheet
How do Earthing Harmony grounding sheets work?
Earthing Harmony grounding sheets are made with special conductive materials, including silver threads woven into the fabric in a grid pattern. Silver is a powerful natural conductor that allows energy to flow easily.
To activate the grounding effect, the sheet connects to the Earth using a grounding cord. One end of the cord attaches to the sheet, and the other plugs into the ground port (the round third hole) of a properly grounded outlet, or into a grounding rod placed directly in the Earth.
Once connected, the silver threads allow electrons from the Earth to flow through the cord and into the sheet, gently reconnecting your body to the Earth’s natural energy- just like walking barefoot on grass. This connection can help support rest, recovery, and overall well-being while you sleep.
Do I need to sleep directly on the sheet?
Yes, for grounding to offer optimal grounding effect, your bare skin must touch the sheet. Even partial contact- like with your feet, legs, or back- is enough to allow the electrons to flow and ground your body. We don’t suggest any additional layers between your body and grounding product.
What are Earthing Harmony grounding sheets made from?
Our grounding sheets are crafted from a high-quality blend of 95% quality cotton and 5% silver thread, woven in a grid pattern throughout the sheet. This ensures both comfort and effective conductivity. The sheets are soft, breathable, and feel just like a regular cotton sheet with the added benefit of grounding.
Each sheet includes a 5-meter grounding cord, giving you plenty of length to easily connect to a grounded outlet or grounding rod.
How do I wash and care for my grounding sheet?
To maintain the conductivity of your silver-threaded Earthing Harmony sheets, regular washing is essential. This practice helps to remove body sweat and natural skin oils from the silver threads, ensuring their continued conductivity. Follow these guidelines to ensure proper washing and care of your sheets:
DO's:
- Wash your sheets weekly or at least twice a month.
- Use a washing machine and wash with warm water (approximately 105°F or 40°C).
- Use mild, natural detergent that’s free from synthetic chemicals, softeners, bleach, or whitening agents. Recommendation: Our eco-friendly laundry detergent sheets
- Line dry your sheets or use a dryer on low heat if needed.
- Iron only when necessary on low heat.
- Wait for one hour after applying lotions or body oils before touching the sheets.
DON'Ts:
- Do not wash with bleach or fabric softener.
- Avoid using whitening detergents or oxi-detergents.
- Do not use detergents containing oils such as lavender or coconut oil.
- Avoid using dryer sheets.
- Do not apply lotions or body oils on your skin right before bed.
Note: using any of the products listed above could damage the silver threads and decrease the effectiveness of the sheets or make them nonconductive.
By following these guidelines, you can maintain the conductive properties of your Earthing Harmony sheets and enjoy their health benefits for a longer period of time.
How can I tell if my grounding sheet is working?
You can test your grounding sheet using a multimeter. Multimeter measures the connection between your body and the Earth when the sheet is connected, confirming it’s working correctly. You can find testing instructions here:
How do I set up my grounding sheet?
It’s easy- just follow these steps:
● Position the sheet on your mattress like a regular fitted sheet or lay it flat under your body, depending on the type you have.
● Snap the grounding cord onto the connection point on the sheet.
● Plug the other end of the cord into the ground port (the round third hole) of a properly grounded outlet.
● If you're unsure whether your outlet is grounded, we recommend using an outlet tester before first use.
You can also use a grounding rod as an alternative, especially if your home doesn't have grounded outlets.
If you need help with setup or have any questions, we’re always here to support you, just reach out to us here info@earthingharmony.com
How deep are your Earthing sheets? Will they fit my mattress?
Our fitted grounding sheets are designed to fit most standard mattresses with a depth of 13 inches (33 cm) This depth provides a secure, comfortable fit and ensures the sheet stays in place throughout the night.
Have a deeper mattress? No problem!
We understand that some mattresses exceed standard depth. If your mattress is deeper than 13", we offer a couple of great options:
Custom-size fitted sheets: We can create a custom sheet to match your mattress dimensions.
Please note: custom orders come with additional cost and extended processing time. If you're interested, just send us an email with your measurements and we'll be happy to provide pricing and lead time info.
Flat grounding sheets: We also offer flat sheet versions that could be a great option for deeper mattresses.
We recommend choosing a size larger than your mattress for full coverage.
If you need help with sizing or would like to order a custom sheet, feel free to reach out to us at info@earthingharmony.com we’re happy to help you find the best fit!
Can I use an extension cord with my Earthing sheet?
Yes, you can safely use your Earthing sheet with an extension cord, power board, or double adapter- as long as it is properly grounded. Just make sure the extension cord or power board has a third prong (Earth/ground pin).
To be extra certain that your setup is grounded, we recommend using a multimeter or an outlet checker to test for proper Earth conductivity.
Important: Some cheaper powerboards may allow electricity through but fail to transfer the Earth connection. That’s why it's a good idea to check!
We offer a simple
Note: This tester is not included with your grounding sheet but can be added to your order for extra peace of mind.
Can I wear pajamas while using an Earthing sheet?
Yes, you can absolutely wear pajamas or sleepwear while sleeping on your Earthing sheet!
While direct skin contact provides the strongest grounding connection, you don’t need to sleep naked to enjoy the benefits. As long as some part of your bare skin- like your legs, arms, or feet is touching the sheet, you’ll still be grounded.
For best results, we also recommend placing the grounding sheet directly on your mattress (not under a fitted sheet), so your skin can make the most consistent contact with the conductive surface.
The key is comfort + contact—so wear whatever feels right for you, just make sure some skin touches the sheet during the night.
Can I use an electric blanket with my Earthing sheet?
Yes, you can use an electric blanket with your Earthing sheet, but there are a few things to keep in mind to stay both comfortable and grounded.
Electric blankets emit electric and electromagnetic fields (EMFs), which can raise the voltage on your body while you sleep. Fortunately, the Earthing sheet helps counteract this by grounding your body and bringing those voltage levels down.
Tip: If you choose to use both, we recommend setting your electric blanket to the lowest heat setting possible to minimize EMF exposure and preserve the grounding benefits.
While using an electric blanket may slightly reduce the effectiveness of grounding due to electromagnetic interference, the silver thread grid in your Earthing sheet will still help maintain a grounding connection- especially if your bare skin is in contact with the sheet.
Ultimately, the choice comes down to your comfort. If staying warm is a priority, you can still enjoy grounding benefits while keeping cozy under an electric blanket.
How long will my Earthing sheet last?
With proper care, your Earthing sheet is designed to provide grounding benefits for a long time. On average, grounding sheets made with silver fibers can last 2–3 years of daily use, and often even longer when cared for properly.
The lifespan of the sheet can vary depending on a number of factors, such as how often it’s used, your skin type, whether you use body lotions or oils, and the type of detergent and washing method you use. Regular washing is important to maintain conductivity, as natural oils, sweat, and residue from the skin can build up over time and reduce the effectiveness of the silver threads.
To get the most life out of your sheet, we recommend following the care instructions included with your purchase. If you notice signs of wear or feel the grounding effect has diminished, it may be time to replace the sheet.
Investing in a new set of earthing sheets ensures optimal performance and is a worthwhile investment in your overall health and well-being.
Should I unplug my grounding product when it's not in use?
No, it’s not necessary to unplug your grounding product when it's not in use. Grounding products do not use electricity, and they don't draw power from your outlet—they simply connect to the Earth’s natural energy through the grounded port.
That said, some people prefer to unplug their grounding products when not in use, and that’s absolutely fine too. It’s a personal choice based on comfort or routine.
Mats and Accessories
What is the Earthing Harmony Mat made of?
Our Earthing Mats are made from a durable, eco-friendly blend of conductive carbon-infused polyurethane (PU). This material is soft to the touch, easy to clean, and designed to provide a comfortable and effective grounding experience. The mat is backed with a non-slip layer to keep it securely in place whether you’re using it underfoot, on a desk, or in bed.
How do I care for my Earthing Mat?
To keep your Earthing Mat in great condition, simply wipe it down regularly with a damp cloth. Avoid using harsh cleaners, bleach, or alcohol-based products, as they may damage the conductive surface.
If you need a deeper clean, a gentle soap diluted with water is fine—just be sure to wipe it dry afterward. With regular care, your mat will continue conducting effectively for years to come.
What is a grounding rod, and when should I use one?
A grounding rod is a metal rod that you place directly into the Earth outside, usually in the soil near your home. It comes with a cord that connects to your grounding product.
This is a great option if your home or office outlets aren’t properly grounded or if you simply want a more direct connection to the Earth. Many people who live in older buildings or travel frequently find the grounding rod to be a reliable and easy-to-use solution.
What is an outlet checker, and why should I use one?
An outlet checker is a small, easy-to-use tool that plugs into your wall outlet and confirms whether it is properly grounded.
If you have any doubts about whether your outlet is properly grounded, we highly recommend using an outlet checker when setting up your grounding system. It’s a quick and simple step that provides peace of mind and ensures your grounding products are working as intended.
Orders, Shipping & Tracking
What if I need to change something in my order? What if I need to cancel my order?
If you need to change or update your order, we kindly ask that you contact us as soon as possible at info@earthingharmony.com. We’ll do our best to make the adjustment before your order is processed.
However, please note that once your order has left our facility and is in transit, we are unfortunately unable to make any changes. This includes modifications to product selection, shipping address, or order cancellations.
We always recommend reviewing your order details carefully at checkout, but if you catch something afterward- just reach out quickly and we’ll do what we can!
Can I expedite my order?
Yes, you can! Just select Express Shipping at checkout to speed up delivery.
Note: If your order includes shoes, expedited shipping may not be available by default, as our shoes are handmade to order and require additional production time.
However, if you're in a hurry, feel free to reach out to us directly at info@earthingharmony.com. We’ll do our best to see if we can prioritize your order depending on our current production schedule.
How do you ship?
All orders are processed within 24 hours (excluding weekends and holidays). Once your order is placed, you will receive a confirmation email. After your order has been processed a tracking number will be generated and forwarded to you via email.
We offer free standard shipping on all orders over $29.99. If you select our free option, you can expect your order to be delivered within 5- 8 business days of their ship date.
We also have an express option in the checkout, and if you opt for it, your order will usually be delivered in 3-4 business days.
There could be exceptional delays due to high volume of orders or postal service problems that are out of our control.
Where do you ship?
While we primarily ship within the United States, we are happy to offer worldwide shipping as well.
We can ship to virtually any address around the globe, though please note that some product restrictions may apply depending on the destination. If an item cannot be shipped internationally, this will be noted during checkout.
Here are estimated delivery times for some of our most common international destinations:
Australia: 7–12 business days
Canada: 7–20 business days
Europe: 7–12 business days
Shipping times may vary slightly based on local customs and postal services. If you have any questions about international shipping or delivery to your location, feel free to contact us at info@earthingharmony.com
I didn’t receive tracking information. What should I do?
After placing an order, you’ll receive a confirmation email at the email address you provided during checkout. Once your order is processed and a tracking number is available, you’ll get a second email with your shipping and tracking details.
If you haven’t received a confirmation or tracking email within 3 business days, please check your Promotions folders, as automated emails sometimes end up there. If you still don’t see anything, feel free to reach out to us at info@earthingharmony.com
What should I do if there’s an issue with the delivery of my package?
We’re so sorry to hear that!
To make sure you receive your Earthing Harmony products as soon as possible, please email us right away at info@earthingharmony.com with your order number and brief description of the issue.
Our team will work with you to resolve the problem promptly and make sure everything is sorted out smoothly.
Returns & Exchanges
What is your return policy?
If for any reason you're not happy with your purchase, please let us know right away. We offer a full money-back guarantee for all eligible online purchases.
You may return most new, unopened, or faulty items within 45 days of delivery for a full refund or exchange. If the return is due to our error (for example, you received the wrong or a defective item), we’ll also cover the return shipping costs.
For change-of-mind returns, the customer is responsible for return shipping. We recommend using a tracked service and keeping the tracking number until your refund is processed. All refunds are processed to the original payment method only.
Because our items are for personal use, returns must be sent back in their original packaging and in unused condition, with original tags or labels still attached.
For our shoes, we kindly ask that you try them indoors only to check sizing. This helps ensure they remain in new condition in case a return or exchange is needed.
If your order includes a bundle with a free gift, and the return brings your order total below the required threshold, we ask that the free gift also be returned. If the gift is not returned, the value of the item may be deducted from your refund.
Note: Gift cards are non-refundable
If you have any questions, don’t hesitate to reach out at info@earthingharmony.com
We’re here to help make the return process easy and clear.
What is the process for returns and exchanges?
We want you to love your purchase, but if something isn’t quite right, we’re here to help!
To start a return or exchange, please send an email to info@earthingharmony.com with the following information:
1. Your full name
2. Order number
3. A brief description of the issue
4. A photo and/or video of the product (for shoes, please include clear photos of both the top and sole)
5. What you would like: an exchange, return, or refund
Once your request is reviewed, we’ll provide you with the return instructions and return address. Please send the item back in protective packaging—we recommend using the original packaging if possible to prevent damage in transit.
If you have any questions along the way, don’t hesitate to reach out. We're here to make the process as smooth as possible!
Payments & Refunds
What payment methods do you accept?
We accept most major credit and debit cards, including Visa, MasterCard, American Express, and other. We also accept PayPal for your convenience.
Prefer to order by phone? No problem! We’re happy to take orders during our regular operating hours- just give us a call and our team will assist you personally.
If you have any issues during checkout, feel free to reach out to us at info@earthingharmony.com, and we’ll help you complete your order.
When can I expect my refund?
Upon receiving your return at our warehouse, our team will inspect and process it within 2–4 business days. Refunds typically appear in your account within 5–7 business days, depending on your payment provider. All refunds are processed to the original payment method used.
If, for any reason you have not received your refund, please feel free to let our team know and we will take care of it right away.
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