Refund policy

Returns Policy 

If for any reason you're not happy with your purchase, please tell us immediately. We offer a full money-back guarantee for all online purchases.

You may return most new, unopened or faulty items within 45 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (10 to 15 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). For change of mind purchases the customer is responsible for the return shipping cost.

Please note that the items are personal use items and returns must be returned in their full original packaging (new, or otherwise unused with original labels attached).

To start the process, please send us an by email with the following information:

1. Your name

2. Order number

3. The issue 

4. Include close-up photos and/or video of the product

5. What you'd like (exchange, return, refund)

Once your request is approved, please ship the product in protective packaging (we recommend the original packaging) to the address provided to you by Customer Care.

If you have any questions, please don't hesitate to email us.